Privacy Policy

1. Introduction

BMB Nexus ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI automation platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, including but not limited to:

• Name and contact information (email address, phone number)
• Company name and job title
• Account credentials and authentication information
• Billing and payment information
• Communication preferences
• Business requirements and automation goals

2.2 Usage Data

We automatically collect information about how you interact with our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and service interactions
• Performance metrics and analytics data
• Cookies and tracking technologies
• Log files and system events

2.3 Business Data

When using our automation services, we may process:

• Business process data and workflow information
• Social media content and marketing materials
• Email campaign data and customer communications
• CRM data and lead information
• Market intelligence and trading data

3. How We Use Your Information

We use the collected information for various purposes:

3.1 Service Delivery

• Provide and maintain our automation services
• Process transactions and manage billing
• Deliver customer support and technical assistance
• Customize and optimize our platform for your needs

3.2 Communication

• Send service updates and important notices
• Respond to inquiries and support requests
• Provide marketing communications (with consent)
• Share relevant automation insights and tips

3.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and capabilities
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

4.1 Service Providers

• Third-party vendors who assist in service delivery
• Payment processors and billing services
• Cloud hosting and infrastructure providers
• Analytics and monitoring services

4.2 Legal Requirements

• When required by law or legal process
• To protect our rights and prevent fraud
• In connection with business transfers or mergers
• With your explicit consent

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data transmitted and stored is encrypted using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Protected servers and secure cloud environments
• Employee Training: Regular security training for all team members
• Incident Response: Comprehensive data breach response procedures

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 2 years after closure
• Usage Data: Typically retained for 24 months for analytics purposes
• Business Data: Retained according to your service agreement and data requirements
• Legal Requirements: Some data may be retained longer to comply with legal obligations

7. Your Rights and Choices

You have several rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Review how your information is being used

7.2 Correction and Updates

• Update or correct inaccurate information
• Complete incomplete personal data
• Modify your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of data processing

7.4 Consent Withdrawal

• Withdraw consent for marketing communications
• Opt-out of non-essential data collection
• Manage cookie preferences

8. International Data Transfers

As a global automation platform, we may transfer your data across borders. We ensure that all international data transfers comply with applicable privacy laws and include appropriate safeguards:

• Standard contractual clauses for data protection
• Adequacy decisions by relevant authorities
• Binding corporate rules and privacy frameworks
• Your explicit consent where required

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

9.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Deliver relevant advertisements and content

9.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit the functionality of our services.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will take immediate steps to delete such information.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes through:

• Email notifications to your registered address
• Prominent notices on our website
• In-platform notifications
• Updated "Last Modified" date at the top of this policy

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Regional Privacy Rights

13.1 European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation:

• Right to data portability
• Right to be forgotten
• Right to object to processing
• Right to lodge a complaint with supervisory authorities

13.2 California (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights