Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and BMB Nexus ("Company," "we," "us," or "our") regarding your use of our AI automation platform, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

BMB Nexus provides comprehensive AI-powered business automation solutions, including:

• Social media automation and content management
• Email marketing and campaign automation
• Lead generation and CRM integration
• Market intelligence and trading signals
• Image and video processing automation
• Customer support AI and chatbot services
• Custom workflow automation and integration
• 24/7 AI operations management

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, in our sole discretion.

3. Account Registration and Security

3.1 Account Creation

To access certain features of our Services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Ensuring your account information remains current and accurate

3.2 Eligibility

You must be at least 18 years old and have the legal capacity to enter into agreements to use our Services. By using our Services, you represent and warrant that you meet these requirements.

3.3 Business Accounts

If you register on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

4.1 Prohibited Activities

• Violate any applicable laws, regulations, or third-party rights
• Use our Services for any illegal or unauthorized purpose
• Transmit spam, malware, or other harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services or servers
• Use our Services to compete with us or develop competing products
• Reverse engineer, decompile, or attempt to extract source code
• Use our Services to harass, abuse, or harm others

4.2 Content Standards

All content processed through our automation services must comply with:

• Platform-specific terms of service (social media, email providers, etc.)
• Applicable advertising and marketing regulations
• Data protection and privacy laws
• Intellectual property rights
• Anti-spam and anti-fraud regulations

5. Payment Terms and Billing

5.1 Subscription Plans

Our Services are offered through various subscription plans with different features and usage limits. Current pricing is available on our website and may be updated from time to time.

5.2 Payment Processing

• All fees are charged in advance on a monthly or annual basis
• Payment is due immediately upon subscription or renewal
• We accept major credit cards and other payment methods as indicated
• All fees are non-refundable except as expressly stated in these Terms

5.3 Price Changes

We may change our pricing at any time. For existing subscriptions, we will provide at least 30 days' notice of any price increases. Your continued use of the Services after the effective date constitutes acceptance of the new pricing.

5.4 Suspension for Non-Payment

We may suspend or terminate your access to the Services if payment is not received within the specified timeframe. You remain responsible for all charges incurred through the date of suspension or termination.

6. Data and Privacy

6.1 Data Processing

Our processing of your personal and business data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.2 Your Data Responsibilities

You are responsible for:

• Ensuring you have the right to process and share data through our Services
• Complying with all applicable data protection laws
• Obtaining necessary consents for data processing
• Maintaining backup copies of your important data

6.3 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and you acknowledge the inherent risks of transmitting data over the internet.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Services, including all software, technology, content, and materials, are protected by intellectual property laws. We retain all rights, title, and interest in our intellectual property.

7.2 Your Content

You retain ownership of any content you submit to our Services. By using our Services, you grant us a limited license to process, store, and transmit your content solely to provide the Services.

7.3 AI-Generated Content

Content generated by our AI systems remains subject to the input and instructions you provide. You are responsible for reviewing and approving all AI-generated content before publication or distribution.

7.4 Feedback

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation to you.

8. Service Level Agreement

8.1 Availability

We strive to maintain 99.9% uptime for our core Services, excluding scheduled maintenance and circumstances beyond our control.

8.2 Support

Support levels vary by subscription plan:

• Starter Plan: Email support with 48-hour response time
• Business Plan: Priority support with 24-hour response time
• Enterprise Plan: Dedicated account manager and priority support

8.3 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without prior notice when necessary to maintain service integrity.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 AI and Automation Disclaimer

While our AI systems are designed to be highly accurate and reliable, we do not guarantee the accuracy, completeness, or performance of any automated processes or AI-generated content. You are responsible for reviewing and verifying all automated actions and generated content.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BMB NEXUS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICES.

9.4 Maximum Liability

Our total liability for any claims arising from these Terms or your use of the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless BMB Nexus, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorney fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or process through our Services
• Your breach of any applicable laws or regulations

11. Termination

11.1 Termination by You

You may terminate your account at any time by following the cancellation process in your account settings or contacting our support team.

11.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to our Services or other users

11.3 Effect of Termination

Upon termination:

• Your right to use the Services immediately ceases
• We may delete your account and data after a reasonable grace period
• You remain liable for all charges incurred through the termination date
• Provisions that by their nature should survive termination will continue to apply

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the European Union and the jurisdiction where BMB Nexus is incorporated.

12.2 Dispute Resolution Process

Before pursuing formal legal action, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a mutually acceptable resolution.

12.3 Arbitration

For disputes that cannot be resolved through direct negotiation, you agree to binding arbitration in accordance with the rules of the applicable arbitration authority in our jurisdiction.

12.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitrations.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and BMB Nexus.

13.2 Updates to Terms

We may modify these Terms from time to time. We will notify you of material changes via email or through our Services. Your continued use after changes become effective constitutes acceptance of the new Terms.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.4 Assignment

We may assign these Terms or any rights hereunder without your consent. You may not assign these Terms without our prior written consent.

13.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

14. Contact Information

If you have questions about these Terms of Service, please contact us: